With special thanks to BeateK, RobertC, RichardH and the CVON-Interim collective, I'm delighted to publish, under specific Creative Commons terms please note
http://creativecommons.org/licenses/by/2.0/uk/legalcode , here the survey questions that the team recently used to build the pre-feasibility case for Community first FttH NGA.
If you want to find out more about the great work CVON-Interim is doing then head over to
www.cvon-interim.org.uk----------------------------
Calder Valley Information Technology Life
Please tell us a bit about how you use the internet and other media services. If you tell us this we can gauge whether it will cost you more for an improved internet service or simply be a question of swapping where you spend your money.
1. Which supplier provides your broadband internet connection?
2. Do you pay BT for your phone bills (rather than another operator?)
3. How much do you spend per month on each of the following roughly?
1. Current household IT
£0 £0 to £5 £5 to £10 £10 to £15 £15 to £20 £20 to £25 > £25
Phone nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj
Internet nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj
Pay TV (eg Sky) nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj nmlkj
jklmn I don't have a broadband internet connection
jklmn BT
jklmn Talk Talk
jklmn Orange
jklmn O2
jklmn C&W
jklmn SKY / Easynet
jklmn Tiscali
jklmn Zen
jklmn Don't know
Other (please specify)
jklmn Yes
jklmn No
jklmn Don't know
Calder Valley Information Technology Life
How do you feel about your internet service? We would like to know if it is good enough or whether
there is room for improvememnt so that we can direct our efforts effectively.
1. How would you describe your households use of the Internet?
2. How important is access to the internet to you and the people in your
house?
3. Please rate how well your current internet connection performs.
4. What age group in your house is the Internet most important to?
5. Do you want to watch TV programmes that are only available on a
service you don't have (eg only on Sky?)
2. Current attitude
very poor poor average good very good
Speed nmlkj nmlkj nmlkj nmlkj nmlkj
Reliability nmlkj nmlkj nmlkj nmlkj nmlkj
jklmn well above average
jklmn above average
jklmn average
jklmn below average
jklmn not at all
jklmn Very important (a hour without it would cause problems )
jklmn Important (a day disconnected would have consequences)
jklmn Moderate (a week with no Internet would start to hurt)
jklmn Not so much (only after a month would the loss affect me)
jklmn Not at all (I can do without it and it wont affect my life)
jklmn Retired people
jklmn Working age people
jklmn Student (18 - 21)
jklmn School age
jklmn Pre-school
jklmn Never, the TV service I have shows all the programmes I wish to see.
jklmn Occasionally there is something I would watch if I had access to it.
jklmn Often I want to watch something on a channel I can't get.
Calder Valley Information Technology Life
6. Are you aware of your use of the Internet changing over time? ( If you
think back 6 months, a year, two do you see your use of the Internet
change ?)
jklmn I constantly find new uses for the Internet.
jklmn I gradually change.
jklmn Pretty much the same as always.
jklmn I do less with it over time.
Calder Valley Information Technology Life
Things change. We want to know your attitudes to the changes in technology.
1. When things change in technology how do you feel?
2. For this project we are concerned with technology being available
elsewhere but not to us. How would you describe your attitude if this
were to happen?
3. Remember before broadband was available? If it still wasn't available
what would you do about it?
3. The future
jklmn I like it
jklmn I'm neutral
jklmn I don't like it
jklmn None, it wouldn't bother me
jklmn Slight irritation
jklmn A moderate feeling of injustice
jklmn Quite angry
jklmn None of above
jklmn I'm patient it wouldn't bother me to wait at all.
jklmn It'd be easy to put up with some slight inconvenience.
jklmn I would want to do something to shorten my wait.
jklmn I would make great efforts to get it now.
Calder Valley Information Technology Life
Here we want to know whether you want to be involved in the design/creation of the things you buy.
1. What do you feel about trying to influence a service or product from a
company? (Tick all that apply)
2. When you last bought a computer, phone, iPod or similar was it useful
in the way you expected?
3. Rate how the following will help you with choosing what internet
service you want.
4. Active consumer
not important very important
A short summary nmlkj nmlkj nmlkj nmlkj nmlkj
Detailed facts and
figures
nmlkj nmlkj nmlkj nmlkj nmlkj
News articles nmlkj nmlkj nmlkj nmlkj nmlkj
Speaking with a sales
person
nmlkj nmlkj nmlkj nmlkj nmlkj
Personal
recommendation
nmlkj nmlkj nmlkj nmlkj nmlkj
cdefg There's no point.
cdefg I'll enter a competion or promotion and offer my opinion.
cdefg It's worth filling in a survey.
cdefg Writing to a company without invitation might help.
cdefg My involvement in a pressure group could achieve something.
cdefg I would start my own company if I needed a product or service.
cdefg None of the above apply
jklmn Yes absolutely.
jklmn Yes with some compromise.
jklmn No, but it turned out to be useful in a way I didn't anticipate.
jklmn No it wasn't what I wanted.
jklmn Don't know
Calder Valley Information Technology Life
These final questions are to gauge what might influence you when buying.
1. What is your attitude to price?
2. How would the following affect your tendancy to buy from an
organisation?
3. Giving us your name, post code and town will make sure we have a
good cross section of the Calder Valley.
If you give us your email we can tell you the results of this survey. We will
only contact you if you say we can.
4. Can we contact you?
5. Anything you want to say or ask us please add it here. (If you want a
response don't answer no to the 'can we contact you' question above.
5. Finally
less likely no influence more likely
A familiar company
name
nmlkj nmlkj nmlkj
A previously unknown
company
nmlkj nmlkj nmlkj
A national or
international
organisation
nmlkj nmlkj nmlkj
A local operator nmlkj nmlkj nmlkj
Someone you already
buy from
nmlkj nmlkj nmlkj
A company with a
positive ethical stance
nmlkj nmlkj nmlkj
A company a friend
uses
nmlkj nmlkj nmlkj
Name:
Town:
Postal Code:
Email Address:
jklmn My ultimate concern is price, I will compromise in order to make the service I buy affordable.
For me price is important but quality and features could make me choose something other than the
cheapest.
nmlkj
jklmn First I choose the features I want.
jklmn I want the best features available and realise that costs more.
jklmn None of the above apply to me.
jklmn Yes jklmn No Just with the results of the
survey
nmlkj
